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New Year's Eve privacy statement
Fountain Management Company Limited (company number 16469125) is the controller for New Year's Eve booking information at The Fountain at Clent. Contact us at dine@thefountainatclent.co.uk, 01562 883 286, or The Fountain at Clent, Odnall Lane, Clent, DY9 9PU.
Information we use
For a group booking we record the organiser's name, email, phone number, original and current party size, booking status and accepted terms. For each place we record the guest's name, menu and paid options, any special request, payment status and transaction reference. We record a payer's email to manage their payment and send booking information. We also record the amount paid, any refund and relevant staff actions. Stripe handles card details; we do not store card numbers.
Guests may provide allergy or other health information so we can assess and prepare their meals. Please do not enter another person's health information unless they have expressly agreed to its use for this purpose. A guest can instead contact us directly. We record the consent given with submitted dietary information.
For invitations arranged directly with us, we record menu choices and contact details without collecting payment online. We use those contact details for booking confirmations and related queries.
Why we use it
We use the booking, choices and payment information to arrange the event, manage the group payment window, contact payers or the organiser about the booking, administer refunds and answer queries. This is necessary to provide the booking. We keep transaction and accounting records where the law requires it. We use allergy or other health information only with explicit consent to assess and serve a suitable meal. A guest may withdraw that consent by contacting us, although we may then be unable to provide a suitable meal.
We do not use these booking details to sign you up for marketing.
Who sees it
The organiser can see group progress, guest names and menu choices needed to manage the booking. Our bookings, kitchen and service staff see the details they need for the event; we do not show guests' private health notes on the organiser's group page. Stripe processes online payments and refunds. Our email provider may process booking messages. Stripe's privacy notice explains how Stripe handles payment information.
How long we keep it
We keep booking and menu information through the event and for as long afterwards as needed to resolve booking questions or claims. We keep financial records for the period required by law. We do not keep dietary information longer than necessary for those purposes.
Your rights
You can ask us for access to or correction of your information, and for deletion, restriction, objection or a portable copy where the law provides those rights. Contact us using the details above. You may complain to the Information Commissioner's Office.